Thursday, February 11, 2010

A Funny Thing Happened . . .

Let me start by saying I don’t usually discuss political topics in public (I also try to avoid religion, the other third rail of social discourse). But something happened last night so alarming, so contemptible, that I feel compelled to speak out.

Last night, I answered . . . a phone survey . . .

ABOUT HEALTH CARE!

I know, I know. Jon, how could you be so stupid? In my defense, I was making good progress on my latest manuscript when the phone rang and I was feeling pretty magnanimous. So, instead of following my instincts (hang up), I indulged the surveyor. Health care? Sure, I’ve got time to answer some questions. What could be the harm, right? I’ve been meaning to email some congress-type-people about my views on this subject anyway, and maybe this survey will alleviate my conscience enough that I can continue to sit on the sidelines while others slug it out on my behalf. (To those who might wish to manipulate me in the future: appealing to my innate laziness is a good start.)

So Survey Guy starts firing these questions at me about my family’s health care. Who provides it? How happy are we on a scale of one-to-seven? One-to-seven? Um, okay. But as the survey goes on, I begin to notice a bit of a slant in the questions. They seem to want me to say that I’m happy with my health care the way it is and that I don’t want anyone to change it. But I wait it out, thinking surely there must be some question where I can give an answer that will definitively spell out my viewpoint.

Then it came. How happy am I with the cost of my health care? Aha! Now I can unload with both barrels, right? Well, wait. I ask Survey Dude, “Hey, Survey Dude, are you asking me if I’m happy with how much I actually pay out of pocket, or if I like what my wife’s employer has to shell out every year to keep us on the rolls?” It’s an important distinction because those two issues have very different answers. Survey Dude didn’t know. He read the question again and waited for my answer. I gave a middling sort of “slightly satisfied” answer that left me, sadly, unsatisfied. That ended the survey except for (wait for this) would I please give my name (sure), phone number (um, you called me, remember. But okay here it is), and my address. By this point I just wanted to get off the phone so I gave him what he needed. He thanked me and hung up.

No big deal.

Then I start thinking. Why did he need all that personal information? I wasn’t concerned about Survey Lad stealing my identity because those facts (name, phone, and address) are listed in the local phone book for anyone to see. Might there be another reason? Then I recalled something I had seen on TV where companies pretend to do surveys about health care, but what they are really doing is collecting names to put on anti-health care bill petitions, which they send to various congress-people-types in a ruse to make our government think that masses of people don’t want reform.

I’d been hoodwinked! And the worst part is I didn’t see it coming! (Thank you, Mr. Jim Carrey. Dumb and Dumber still makes me laugh.)

So take this as a friendly piece of advice. If Survey Dude calls your home or business with questions about health care, answer if you like, but do so with care because you don’t know what he is doing with the results.

I guess I could go on and trot out my personal views about health care reform, about how the current system is corrupt and has too many congress-type-people in its collective back pockets, or how it’s a crime what employers are forced to pay just to give their workers the security of basic health care, and how we don’t need a reform but instead a complete, top-to-bottom, scrub-behind-the-ears-with-steel-wool overhaul.

But the last thing the world needs is another windbag regurgitating his opinion into the ethereal winds of the blogosphere.

P.S.: A big thank you to my wife’s employer who very generously provides health care coverage for my family.

3 comments:

Cindy said...

One of my college courses actually required us to make 10 phone surveys in the phone survey area. Companies supplied "donations" to have the lowly student earn that A in a class by doing the companies dirty work. That said....

When we did call we presented where we were calling from, who we were calling on behalf (the company), and what the results were being used for. If a surveyor can't answer those questions they are either unqualified for the job, or something fishy is going on.

With that said it irks me that people would purposely try to slant something (if indeed that is what they are doing)

Jon Sprunk said...

I can't prove that the survey was slanted, but it sounded fishy. I just have this fear that my name is going to be on a petition headed to Washington DC to convince our reps and senators to kill the hc reform. Now I guess I have to actually email them myself to set the record straight. Not that they'll read them....

Cindy said...

I wouldn't be surprised if it was. People do crazy things out there.

Of course your email will be read by some lowly intern who is probably swamped with millions of emails regarding health care ;)